RICH System Solution Pvt. Ltd. – IVR Service Provider

RICH System Solution Pvt. Ltd. is a leading IVR service provider in India. IVR stand for Interactive Voice Response System. IVR system allows your customers to interact with a company’s host system via a telephone keypad or by speech recognition. We provide the fastest, easiest and secure business solution that lets you connect with your customer using our powerful Rich IVR service platform for cooperative communications. Make your business communication process smart and automated for your unique requirements and to improve your marketing and customer service.

IVR Service Provider in India

Rich IVR Service (Interactive Voice Response system) helps you to immigrate from the traditional human calling interactions to efficient and caller-friendly automated IVR communication. IVR is automated voice response system. It helps you to increase the productivity of your business.

We Rich System Solution Pvt. Ltd. provide an extremely smart, easy and efficient solution to access information and perform important tasks using the phone keypad. IVR service can help to direct customers to the right support channel they need. (e.g.: Press 1 for balance inquiry, Press 2 for special offers, Press 9 to talk to our customer support executive, etc.)

IVR System for Small Business

We have made it smart, easy, fast and efficient to enhance your business communication service and build your customer growth level. Our Rich IVR solutions and its dynamic features will never let you miss any important business opportunity. Even we provide IVR system for small business too. We always try to keep you on the top of your business communication pipeline.

We provide a perfect package to build an interactive voice-menu suiting your needs in the language of your choice. Rich IVR service accepts input from callers or users, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions. You can customize an IVR service by a simple drag and drop application. Using this application you can create your customize IVR with Text to Speech (TTS), DTMF (Dual-tone multi-frequency) inputs.

Rich IVR Service Features:

• 1. Call Routing
• 2. Call Tracking
• 3. Call Forwarding
• 4. Call Transferring
• 5. Call Conferencing
• 6. Call Notification
• 7. Time Based Call Routing
• 8. 24*7 Customer Support
• 9. Different Speech Recognition
• 10. Lead Follow Up Notification
• 11. Real-time Reports
• 12. Programmable Extensions With Multi-level IVR
• 13. Easy CRM Integration
• 14. Sticky Agent
• 15. Blacklisting